If you have ever had to deal with an employee that offended a
customer, you’ll appreciate this story:

During a cruise to Alaska, a lady was amazed at the beauty
of the open field covered with purple wildflowers, the distant
snow-capped mountains, the silvery water, playful wildlife on
sea and land, and the glaciers. One day while on deck she
saw a glacier that was especially beautiful. One of the ship’s
crew was passing by so she pointed toward the magnificent
glacier and asked what it was.

“That's some dumb glacier,” she heard him reply.

She was furious. How could someone trivialize the beauty of
such a picturesque formation?

She ran to the ship’s Captain to complain. After listening to
her he apologized for her disappointment in his crew,
reassuring her they loved the beauty offered by Alaska and
was committed to making her vacation special. To make it up
to her he invited her and her husband to join him at his table
that evening.

Although she had been on many cruises she had only
dreamed of having dinner at the captain’s table. How lucky it
was that she cared enough about nature to be so upset when
someone belittled its splendor.

Upon arriving in the dining room, the couple was escorted by
the first mate to the Captain’s Table. It was elegant, with
special flowers, fine china, and perfectly polished silver. A few
other special guests were also at the table, each representing
affluence, prestige, or some other element of high society.

Then the Captain arrived. Outranked by social stature, she
was delighted as the Captain made her feel comfortable. The
dinner was an enchanting experience. As the dinner ended
the Captain signaled to his first officer, who promptly brought
a wrapped gift. He suggested she wait until she returned to
her cabin to open it, a plea she humbly followed.

Her feet could not travel fast enough back to their quarters. As
soon as she was inside she ripped off the wrapping paper
revealing an inspiring picture of the glacier at sunset. At the
bottom of the picture was the painting’s title, which brought a
tear to her eye and caused her husband to laugh hysterically.

To see what the caption said,
click here.
As Aesop established hundreds of years
ago with his timeless fables we remember
words best when we become engaged in a
story. Max has compiled an anecdotal
story collection designed to generate “ah-
ha” moments during coaching sessions,
presentations, and meetings.
Click here to
see more.

©2007 Max Impact, Rochester Hills, Michigan,USA
The Glacier