Life can be very scary to young children.  With the
excitement of the first day of school comes the trepidation of
being away from your parents for the first time. There is a
scariness attached to the first time you ride your bike
without training wheels.  It is frightening the first time you go
swimming without the life jacket.  Each of these experiences
was less terrifying with one of your parents at your side.

Children trust their parents.

We're not talking about trust as knowing our parents
wouldn't lie to us. That’s called “truthfulness”. Although
truthfulness is important part of trust, children trust their
parents to a much greater degree.  This is because we
know our parents would be willing to put their lives on the
line for us.

Such is the trust I had in Bob, my boss while working as the
Director of Vendor Development at Kmart.  No, I did not
expect Bob to put his life on the line for me.  Although, quite
honestly, I wouldn't rule it out.  Time and time again he
demonstrated he could be trusted with my career. He
watched over me. He had the ultimate integrity. He knew my
goals and put me in places and situations to help me meet
those goals. He provided the resources I needed to
succeed and gave me every opportunity to shine. When I
was in trouble, he protected me.

One time Bob came to the rescue following a trip I had
made with then Kmart President Mark Schwartz. We had
taken a day trip to Arkansas on the corporate jet. High over
Indiana Mark, who was seated across the aisle from me,
leaned over and announced, “Rick, call me in the morning. I’
ve been meaning to eliminate your call center so let’s do it

Obviously I was shocked! Eliminate the vendor call center? I
had spent the last year working with these 17 excellent
workers. I had seen them grow in confidence, happiness,
and fulfillment as they found hidden talent buried deep within
their souls. What would he do with them?

The next morning, I waited for Bob to arrive. As soon as I
saw him we discussed what Mark had said. Bob was not
concerned. He asked me if I knew the impact it would have. I
responded with something about the job loss.

“What matters to Mark more than jobs?” he asked.

I knew it was a learning moment as I had no idea where Bob
was going.

Click here to see what happened next to do more than just
save the call center.
As Aesop established hundreds of years
ago with his timeless fables we remember
words best when we become engaged in a
story. Max has compiled an anecdotal
story collection designed to generate “ah-
ha” moments during coaching sessions,
presentations, and meetings.
Click here to
see more.

©2007 Max Impact, Rochester Hills, Michigan,USA
The Call Center