Customer service is the great
differential determining where
someone spends their money. It has
been proven that when a customer
receives more than they expect they
can become a life-long asset for your
organization giving you a competitive
advantage.

Max considers both internal and
external customer service as a
measure of an organization's
connection to people.

Max has compiled a multitude of
training and development items to
help you develop world-class
customer service.

Related topics include:
Customer Service
The last competitive advantage
Johnny the Bagger
Inspiration video
The
Last
Chicken
An "Ah-Ha" moment
"Cusstomer"
Bizerm™ business terms
Frog: perception
Presentation slide
Lady: perception
Presentation slide
Customer right?
An 'ah-ha' moment
Fish
A motivational video
Pickles
Inspiration video
"Customer
Slur-vice"
Bizerm™ business terms
Crossing
the street
Cartoon with a message
The auto repair shop
An "Ah-ha" moment
The pig expert
Cartoon with a message
Burger down her
pants
An 'ah-ha' moment
The glacier
An 'ah-ha' moment
The stutterer
An 'ah-ha' moment
"Ah-ha"
moments
Undated fables
True stories
Anecdotes

Inspiring
stories
Stories of
outstanding
people

Quote
quizzes
Guess how a
quote ends and
learn about the
speaker

Bizerms
Word
contractions

Slides
Cartoons,
Quotes,
Workshop
aides

Videos
Motivation,
Instruction

Business
by
number
Survey results,
How-to steps

Cultural
Road map
The content of
our character

Exercises
Ice breakers,
Hands-on
learning

Dr. Max
Success
stories,
Case
studies

Max's
Bookshelf
Book reviews,
Videos,
Resources
Famous name
Creating "Ah-ha" moments
Customer service
Fun at work
"Perception is reality."
Karl Zabriskie