"Perception is
your reality."
---Kate Zabriskie

Customer service is the great
differential determining where
someone spends their money. It has
been proven that when a customer
receives more than they expect they
can become a life-long asset for your
organization giving you a competitive
advantage.

Max considers both internal and
external customer service as a
measure of an organization's
connection to people.

Max has compiled a multitude of
training and development items to
help you develop world-class
customer service.

Related topics include:
Customer Service
The last competitive advantage
Johnny the Bagger
Inspiration video
The
Last
Chicken
An "Ah-Ha" moment
"Cusstomer"
Bizerm™ business terms
Frog: perception
Presentation slide
Lady: perception
Presentation slide
Customer right?
An 'ah-ha' moment
Fish
A motivational video
Pickles
Inspiration video
"Customer
Slur-vice"
Bizerm™ business terms
Crossing
the street
Cartoon with a message
The auto repair shop
An "Ah-ha" moment
The pig expert
Cartoon with a message
Burger down her
pants
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The glacier
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The stutterer
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Videos
Motivational or
educational
"Ah-ha" Moments
Stories with a purpose
Bizerms™
Descriptive terminology
Bookshelf
What Max is reading
"Dr." Max
Case studies
Business by
the Numbers
Slides
For presentations
or social media
Quote Quiz
The quote and
story behind it
Most Recent
Addition
Impact of this Topic
"Ah-ha"
moments
Undated fables
True stories
Anecdotes

Inspiring
stories
Stories of
outstanding
people

Quote
quizzes
Guess how a
quote ends and
learn about the
speaker

Bizerms
Word
contractions

Slides
Cartoons,
Quotes,
Workshop
aides

Videos
Motivation,
Instruction

Business
by
number
Survey results,
How-to steps

Cultural
Road map
The content of
our character

Exercises
Ice breakers,
Hands-on
learning

Dr. Max
Success
stories,
Case
studies

Max's
Bookshelf
Book reviews,
Videos,
Resources
Famous name
Creating "Ah-ha" moments
Customer service
Fun at work
Famous name
Creating "Ah-ha" moments
Customer service
Fun at work