Does this look like a meeting of the board of directors at your company? Or perhaps it is a scene likely to have occurred at one of your executive meetings. It is unfortunate it could have been either, or both.
Executives often become distant to the frontline employees in an organization. They work in a theoretical world that supposes to be able to relate to day-to-day activities faced by the employees dealing directly with the customer.
World-class companies work hard to develop programs that allow (or force) executives to spend time working directly on the frontline jobs at specified times throughout the year. This keeps them in tune with the real challenges faced on the job.