Does this look like a meeting of the board of directors at
your company? Or perhaps it is a scene likely to have
occurred at one of your executive meetings. It is unfortunate
it could have been either, or both.

Executives often become distant to the frontline employees
in an organization. They work in a theoretical world that
supposes to be able to relate to day-to-day activities faced
by the employees dealing directly with the customer.  

World-class companies work hard to develop programs that
allow (or force) executives to spend time working directly on
the frontline jobs at specified times throughout the year. This
keeps them in tune with the real challenges faced on the job.

This is an excerpt from Laughing to Leadership by Rick
Weaver and is used with permission.

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The Bred Room