Peter Drucker (1909 - 2005) may have been an Austrian by birth but he found fame as an American management expert. His concepts were important in establishing and developing the contemporary management techniques used in today's business world.
A book by Drucker would find it is way very quickly to the best seller list as he developed a large, loyal following. What made him relate so easily at every level of the corporate ladder was simple. He knew one of the greatest secrets of communication.
“The most important thing in communication,” he once said, “is . . .”
to know when to be quiet.
to hear what is not being said.
keeping conversations brief.
keeping the conversation going if there is more to learn.
All these choices are potentially good, but only one is the great secret Drucker knew.