In my book, Life’s Leadership Lessons, I tell the story of
Maria. She did not have a traditional leadership position.  
She wasn't the chairman of the board, or a vice president,
or even a supervisor.  She was an entry level employee
better known as one of the “cleaning ladies”.

People in her position, although the work is highly
appreciated, are often overlooked and not thought of as
having leadership qualities. Nonetheless Maria was able to
demonstrate qualities that, unfortunately, many leaders fail
to demonstrate. She was someone that motivates,
encourages, and creates a positive work environment
where people can excel, Maria was a leader in every sense
of the word.

Here are the leadership skills Maria exhibited:

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More business by the numbers here,
Way to lead:
6 ways for anyone