In my book, Life’s Leadership Lessons, I tell the story of Maria. She did not have a traditional leadership position. She wasn't the chairman of the board, or a vice president, or even a supervisor. She was an entry level employee better known as one of the “cleaning ladies”.
People in her position, although the work is highly appreciated, are often overlooked and not thought of as having leadership qualities. Nonetheless Maria was able to demonstrate qualities that, unfortunately, many leaders fail to demonstrate. She was someone that motivates, encourages, and creates a positive work environment where people can excel, Maria was a leader in every sense of the word.