Stress in a major inhibitor to delivering great customer service. When employees are stressing out their attitude is impossible to hide from both internal and external customers.
Here are some suggestions you can easily implement to reduce workplace stress:
Increase lighting: A well-lit workplace, particularly if natural lighting, will increase your employee’s outlook. Optimism feeding hormones are released when lighting is bright and cheerful.
Spread out: Do not overcrowd your employees. Cramped surroundings send a subliminal message that employees are not valued. It also provokes claustrophobic feelings, which add stress. Provide as much space as possible to each employee. Sometimes this is as easy as lowering the walls of cubicles, other times work spaces will seem larger if you simply unblock or un-tint windows (which also helps brighten the office)
Plants: Spread live plants throughout the workplace as they create calmness. Research shows that live plants provide a sense of peacefulness. Make sure the plants stay well- watered as wilting plants create more stress.
Job fit: Align an individual employee’s ability to handle stress with the normal stress of each position -- the use of employee of assessments is vital in this endeavor.
Sick pay benefits: Encourage employees to cut absenteeism through programs that reward attendance. Paying unused sick pay may increase presenteeism, which adds to stress, so finding the right balance between encouraging healthy attendances while discouraging the stress from an unexpected absence. Instead of paying unused sick pay, consider is changing “sick time” to “personal time-off” that can be scheduled in advance.