Customer service has never been more critical than it is in
today’s business environment. Ever-increasing brick-and-
mortar presence along with explosive virtual companies
give consumers an unprecedented number of outlets with
whom they can do business. An online survey by
Max Impact
identified and ranked the comments that most alienate

Click here to see the messages most-hated messages
by your customers.

Providing your employees with this knowledge would be a
positive step toward improved customer service.

Use this material for sessions covering:

This is just one of the surveys Max Impact offers as part of
their complimentary leadership and business strategy
development resources. Click here to see more.

©2007 Max Impact, Rochester Hills, Michigan, USA
©2014 Max Impact, Rochester Hills, Michigan, USA
More business by the numbers here,
Customer Messages
6 things your customer should never hear