Unresolved conflict is a major cause of lost productivity, low
morale, and high turnover. Even though unresolved conflict is
typically easy to identify long-term conflict is seldom
addressed by management.
Many employees never get over the unresolved conflict
without the efforts of someone equipped with conflict
management skills. Instead they use their “conflict
personality”. One of the four conflict personalities is passive-
aggressive. Here is a story showing how it works:
A couple had a huge argument over dinner which led into a
“cold-shoulder” period throughout the evening. The matter
had not been resolved by bedtime, so the couple skipped
their usual verbal “good nights”.
However, before going to bed the man, fearing he would
oversleep for an important breakfast meeting, wrote a note
asking her to wake him up by 7:00 the next morning. He did
not think it would be a problem as she left for work each day
at 6:30. He placed the note on her pillow and went to sleep.
He was groggy as he became conscious in the morning,
quickly noticing the digits on the clock were an 8, 1, and 5.
Furious, he leapt to his feet and hastily got dressed.
“How could she do this to me?” he thought.
As he stormed through the kitchen toward the back door he
spied a note taped to the coffeemaker. “It’s 7:00, dear, time
to get up.”
Life Lesson: Resolve conflicts or you’ll pay the price.
As Aesop established hundreds of years
ago with his timeless fables we remember
words best when we become engaged in a
story. Max has compiled an anecdotal
story collection designed to generate “ah-
ha” moments during coaching sessions,
presentations, and meetings. Click here to
©2018 Max Impact, Rochester Hills, Michigan,USA