"Difficult People are your key to self empowerment, you need to learn how to cope with them, not let them dominate and affect you." Janice Davies
Like it or not, difficult people can be found in almost all organizations. Most supervisors ignore them or give them what they want in hopes the turmoil will be minimized, but this just rewards the difficult person and spreads the cancer.
Max has learned the best method is to hit the problem head-on. He has found many resources to help in this endeavor.