"The customer’s
perception is
your reality."
Kate Zabriskie

Customer service is the great
differential determining where someone
spends their money. It has been proven
that when a customer receives more
than they expect they can become a
life-long asset for your organization
giving you a competitive advantage.

Max considers both internal and
external customer service as a measure
of an organization's connection to
people.

Max has compiled a multitude of
training and development items to help
you develop world-class customer
service.

Related topics include:
Customer
Service
Dealing with
Changing
Demographics
A case study from Dr. Max
The
Last
Chicken
Creating an "Ah-Ha" moment
Millage passage
means "customer"
From the files of "Dr." Max
"Cusstomer"
Bizerm™ business terms
Frog: perception
Presentation slide
Lady: perception
Presentation slide
Nordstrom settles
customer return
Creating an "Ah-ha" moment
Is the customer
always right?
Discussion starter
Fish
A motivational video
Max's resources:
Impact