"Perception is
your reality."
Kate Zabriskie

Customer service is the great
differential determining where
someone spends their money. It
has been proven that when a
customer receives more than they
expect they can become a life-long
asset for your organization giving
you a competitive advantage.

Max considers both internal and
external customer service as a
measure of an organization's
connection to people.

Max has compiled a multitude of
training and development items to
help you develop world-class
customer service.

Related topics include:
Customer Service
The last competitive advantage
Johnny the Bagger
Inspiration video
The
Last
Chicken
An "Ah-Ha" moment
"Cusstomer"
Bizerm™ business terms
Frog: perception
Presentation slide
Lady: perception
Presentation slide
Customer right?
An 'ah-ha' moment
Fish
A motivational video
Pickles
Inspiration video
"Customer
Slur-vice"
Bizerm™ business terms
Crossing
the street
Cartoon with a message
The auto repair shop
An "Ah-ha" moment
The pig expert
Cartoon with a message
Burger down her
pants
An 'ah-ha' moment
The glacier
An 'ah-ha' moment
The stutterer
An 'ah-ha' moment
Recent Additions
Professional Impact
Videos
Slides for PowerPoint
Roadmap
Quote Quiz
Business by the Numbers
Inspiring Stories
Experiential Exercises
"Dr." Max
BOOKSHELF
Bizerms™
Creating "Ah-ha" Moments
Fish
A motivational video
The pig expert
Cartoon with a message