"The customer’s
perception is
your reality."
Kate Zabriskie

Customer service is the great differential
determining where someone spends their
money. It has been proven that when a
customer receives more than they
expect they can become a life-long asset
for your organization giving you a
competitive advantage.

Max considers both internal and external
customer service as a measure of an
organization's connection to people.

Max has compiled a multitude of training
and development items to help you
develop world-class customer service.

Click on this link for
Customer Service
to see all customer service resources.

Related topics include:
Customer
Service
Max's Favorites:
Dealing with
Changing
Demographics
A case study from Dr. Max
The
Last
Chicken
Creating an "Ah-Ha" moment
Millage passage
means "customer"
From the files of "Dr." Max
"Cusstomer"
Bizerm™ business terms
Frog: perception
Presentation slide
Lady: perception
Presentation slide
Nordstrom settles
customer return
Creating an "Ah-ha" moment
Is the customer
always right?
Discussion starter
Fish
A motivational video