"The customer’s
perception is
your reality."
Kate Zabriskie

Customer service is the great differential
determining where someone spends
their money. It has been proven that
when a customer receives more than
they expect they can become a life-long
asset for your organization giving you a
competitive advantage.

Max considers both internal and
external customer service as a measure
of an organization's connection to
people.

Max has compiled a multitude of
training and development items to help
you develop world-class customer
service.

Related topics include:
Customer
Service
Johnny the Bagger
Inspiration video
Dealing with
Changing
Demographics
A case study from Dr. Max
The
Last
Chicken
Creating an "Ah-Ha" moment
Millage passage
means "customer"
From the files of "Dr." Max
"Cusstomer"
Bizerm™ business terms
Frog: perception
Presentation slide
Lady: perception
Presentation slide
Nordstrom settles
customer return
Creating an "Ah-ha" moment
Customer
perception
Discussion starter
Fish
A motivational video
Max's resources:
Impact
Pickles
Inspiration video
"Customer
Slur-vice"
Bizerm™ business terms
Crossing
the street
Cartoon with a message
The auto repair shop
Creating an "Ah-ha" moment
The pig expert
Cartoon with a message
Cstomer service