"The customer’s perception is your reality." Kate Zabriskie
Customer service is the great differential determining where someone spends their money. It has been proven that when a customer receives more than they expect they can become a life-long asset for your organization giving you a competitive advantage.
Max considers both internal and external customer service as a measure of an organization's connection to people.
Max has compiled a multitude of training and development items to help you develop world-class customer service.