5 and 6: "You have to . . ." and "We are doing our best".

Tying in last place with a percent of the vote each were “You have to . .
.” and “
We’re doing our best.”

People do not to be ordered around. Instead of telling a customer they
"have to" do something why not substitute the word “need” instead of
“have” as it is a much softer word. People appreciate helpful tips.

If a customer is complaining and you tell them you are doing your best
you have a problem.

Why?

Because they are complaining about what you are doing, so if you
cannot do better there is no point in their continued business. Instead of
telling a customer you are doing your best why not let them know you
appreciate their input. Thank a customer for a complaint letting them
know that they are trying to improve their performance all the time.

Click here to go to the next hated statement.

This is just one of the surveys Max Impact offers as part of their
complimentary leadership and business strategy development resources.

Click here
to see more.

©2017 Max Impact, Rochester Hills, Michigan, USA
6 most disliked
customer messages