1. "It is not my job"

“It is not my job” was the most hated phrase a customer can hear
according to the survey. 24% of the respondents identified this element
of poor customer service.

Customers do not care what an employee’s job is when they are looking
for help.

It is far better to tell a customer that you are not familiar with that
particular area so you will get somebody who is better equipped to help
them. This sends the message to the customer that they are important
enough to deserve some additional attention from you.

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This is just one of the surveys Max Impact offers as part of their
complimentary leadership and business strategy development resources.

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to see more.

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6 most disliked
customer messages