“It is not my job” was the most hated phrase a customer can hear according to the survey. 24% of the respondents identified this element of poor customer service.
Customers do not care what an employee’s job is when they are looking for help.
It is far better to tell a customer that you are not familiar with that particular area so you will get somebody who is better equipped to help them. This sends the message to the customer that they are important enough to deserve some additional attention from you.
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