“What we have here is a failure to communicate.” These words from the 1967 film Cool Hand Luke. It was referring to the leadership of a prison in dealing with prisoners.
The use of this quote does not intend to compare employees with prisoner, but the reality is that in many workplaces the lack of meaningful communication can create an environment where employees feel toward leaders that they are being treated more as a commodity than contributing members of the organization.
World-class organization is about excellent communication. The important thing is to start communicating with the understanding that the best communicators are always working to improve.