"I just spent $600,000 training him," Watson replied. "Why would I want somebody to hire his experience?”
Watson’s reality is still true today. Mistakes are not so much about the individual that made them as they are about the culture that allow them to happen. Watson’s goals for his employees were that they would look at themselves as salespeople and take a risk if they felt it was in the nature of helping the company.
In this kind of scenario mistakes will happen. They are a cost of doing business. But in the long run if the employer can develop their employees the company becomes much stronger – and much more profitable!