When Robert Dziekanski arrived in Vancouver on a flight from Frankfurt, Germany, the 40-year-old Polish immigrant stayed in a secure baggage area, as directed by his mother. After ten hours he attempted to leave the area. However, speaking only Polish, he was unable to communicate with the members of Canadian Border Services, the agency responsible for the baggage area. When the agitated Dziekanski began throwing items at the secured exit door, members of the Royal Canadian Mounted Police were called to assist.
This would not have happened if the airport had seen the need to service customers based on cultures.
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