Is the customer always right?

All successful retail giants of the early days of chain stores:
Nordstrom, Penney, Kresge, Sears, McCrory, Hudson and
Ward believed the customer is always rights. It was not until
they passed the reigns of their retail empires to others that
customer service began to deteriorate.

The adage that the customer is always right is not just a
truth, it is an absolute.

In fact, these retail innovators believed it was impossible for
the customer not to be right.


Click here to find out.
As Aesop established hundreds of years ago with his
timeless fables we remember words best when we
become engaged in a story. Max has compiled an
anecdotal story collection designed to generate “ah-
ha” moments.
Click here to see more.

©2007, 2017 Max Impact, Rochester Hills, Michigan,USA