©2014 Max Impact, Rochester Hills, Michigan, USA
Is the customer always right?
The age old question about whether or not
it is true that the customer is always right
is answered with experiential learning.
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Sales and marketing
The butterfly and the passerby
What important aspect of sales and
marketing can we learn from a butterfly
and a passerby? Do not fall prey to the
latest shopping trend.
Communication skills
Customer service
The chair that did not exist
Students were challenged by the teacher's
instruction on the whiteboard to "prove this
chair does not exist. Many wrote long
answers but one only needed two words.
How to change your company culture
If you have decided to join the trend toward
contemporary management do you know
where to start? Let's answer the top-down,
bottom-up debate.
Business strategy
Human resources success
Lincoln on preparation
If you gave the 16th President of the United
States six hours to cut down a tree what
would he do first? His answer gives us
insight into drawing a strategic plan.
Ensuring up-to-date job descriptions
One of the most difficult tasks in human
resources is keeping job descriptions up
to date. Here is a simple way to keep them

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©2014 Max Impact,
Rochester Hills, Michigan, USA
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Thought for the week
The quality of a leader is reflected in
the standards they set for
Ray Kroc